Servicing and Maintenance

Wirefree Alarms

Nurse Call Systems


What type of monitoring, keyholding and alarm response?

An effective and prompt response to the Alarm Activation is vital if you require the best security. An alarm which is not monitored is normally reliant upon members of the public calling the police and then of course the police responding. A monitored Alarm System guarantees that the Police are called should an activation occur. To find out more about Police response click here.

The choices are as follows:


A small unit which connects to any control panel. It accepts up to four telephone numbers - mobile or landline and calls them in order as the alarm activates. A different message for each activation, whether it be intruder, panic or fire. Ideally, it should be programmed to call a neighbour or your mobile.

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Key Features
  • Works in conjunction with all quality control panels
  • 8 character Starburst LCD display
  • Up to 40 seconds recording time
  • Integral microphone and loudspeaker
  • Call abort
  • Passcode protection for programmed information
  • All information stored in NVM (Non Volatile Memory)
  • Dials any combination of 4 telephone numbers
  • Delivers 1 location message and 4 other messages which can be re-recorded as often as required
  • CTR21 Pan European approved
  • Country variants available (Dutch, French, Italian)
  • SD1+.E can be used with fire systems
  • Manufactured to comply with R & TTE directive

Technical Specifications

  • Dimensions (w x h x d)150 x 104 x 30mm
  • Weight (packed) 282g
  • Environment 0-40°C
  • Construction 3mm polycarbonate
  • Electrical
    • Input voltage 11.5 - 14V DC
    • Dialler current 35mA (standby) 70mA (active)
    • Trigger inputs A, B, C, D +ve or -ve applied, max 24V
    • Phrase length (A, B, C, D, 0)
  • Variable Message length Max 40 seconds
  • REN value 2
  • Dialling method LD or DTMF (auto switching)
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Digital Communicator
Built in or add a communicator connected to your own BT line dials the monitoring system upon activation of an alarm, panic button, low battery etc.
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Key Features

  • The 9056 auto dialling Digital Communicator unit is designed to plug on to the communication pins of any alarm system that uses the standard Scantronic plug-on footprint.
  • The 8400 and 8440 are also auto dialling Digital Communicator units, designed to be wired into any alarm system which has communication outputs.
  • Should you require more than just the bells ringing in the event of an alarm activation the 9056, 8400 and 8440 digital communicators will send a signal to a remote monitoring centre, who will in turn inform the police.
  • Serial connection
  • 3 telephone number capability
  • Uses reprogrammable NVM chip
  • BABT approved
  • 8400 - 8 optional channels connected via standard screw terminals tagged ST1 to ST8
  • 8440 - 4 optional channels connected via standard screw terminals tagged ST1 to ST4
  • 9056 - 8 optional channels connected via standard plug-on pins. Additional wire-in external channel designated ST8.

Technical Specifications

  • Electrical:
    • Quiescent current: 25mA
    • Low battery detection: 10.8V
  • Physical:
    Environment: -10°C to 55°C
    • Dimensions (w x h x d): 170 x 80 x 25mm (8400 and 9056)
    Dimensions (w x h x d): 130 x 80 x 25mm (8440)
    • Weight: 160g (8400, 8440 and 9056)
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Redcare or CSL Dual Com Communication
As for the digital communicator above but also detects an attack on the telephone line connecting the alarm system to the monitoring station.

Both systems can be upgraded to use GSM the mobile phone wavelengths to send a signal over the airwaves.

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BT redcare home monitoring
Redcare home monitoring is the new domestic monitoring solution from redcare , designed specifically to meet the requirements of a grade 2 domestic alarm system.

A dual-path system, redcare home monitoring has been created for high-end residential sites where the back up of the additional monitoring path is required but where the maximum security of a grade 4 system (such as redcare gsm ) isn't required.

Designed to be compliant with existing standards (e.g. DD243) and the introduction of new EN standards as well, redcare home monitoring is an ideal step up from the digital communicator where previously there was no redcare domestic dual path service available.

BT Redcare Agile: new monitoring solution

How BT Redcare Agile works

BT Redcare Agile gives you flexibility, allowing you to use GPRS (mobile technology) with the added protection of any standard telephone line as a back-up path. If either is interfered with by an intruder, the other continues to monitor for any further alarms and transmits them as ‘confirmed activations’ – extra confirmation that an intruder is on the premises and that the alarm isn’t false. A ‘confirmed activation’ attracts immediate response from the emergency services.

BT Redcare Agile is ideal for small businesses and homes.

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DualCom Home

DualCom Home is a powerful, yet affordable, dual-signalling solution for domestic and small commercial properties.

DualCom home uses 2 signalling paths - telephone and radio. With this product, the telephone path is the primary path and the radio acts as the back-up path. To prevent escalating telephone call charges, DualCom Home does not utilise the Open/Close feature as these kinds of property are likely to be entered and left numerous times during the day. However, should an intrusion occur whilst the alarm is īSet' DualCom Home will forward a signal to the Alarm Receiving Centre (ARC).

Why should I use DualCom home?

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Unlike traditionally used single-path devices, DualCom Home is capable of sending a second alarm in the event of a telephone line cut or fault. This is known as a īConfirmed' alarm and it is only on this basis that the ARC is permitted to send police response. Single-path devices are not capable of sending a Confirmed signal after a line cut or any other type of damage to the telephone line.

DualCom Home Specifications:

  • Advanced protection for people and property
  • Two signalling paths - telephone and radio
  • Connects to any telephone network, ADSL (Broadband) and ISDN and can share a line
  • Radio path transmits end-to-end in approx 3 seconds
  • Complies with EN50131 Grade 2 for insurance approval
  • Costs no more to install or run than traditional single-path monitored devices
  • Can be upgraded to full DualCom Plus specification
  • Conforms to ACPO and DD243

For more information please visit the DualCom web site.

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Audio Verification
This system enables the monitoring station to īlisten in' to the attacked premises.
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The Interrogator 200 Audio Verification Module prevents false alarms by letting the central station operator hear what is happening during an alarm and speak directly to the people on the premises. You cancel a false alarm easily by talking directly with the central station operator. When an intruder is detected, the central station can hear what's transpiring and send authorities immediately.

Features and Benefits

  • Up to 2 modules per control panel
  • Auto Gain Control circuitry means microphone requires no adjustments


  • Color: White
  • Dimensions: 6.9" wide, 4.9" high, 2.5" deep
  • Power supply: 12 VDC @ 10 mA max current draw
Compatibility: UltraGard
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CCTV Monitoring
When a secure compound is entered, CCTV cameras send live pictures to the monitoring station.


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Town and Contry Alarms : Why fit a burgler alarm : Intruder alarm testimonials
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Monitored Alarms : Contact Town and Country alarms : Alarm Links