Since the introduction of the October 2001 ACPO Policy (click here to learn more) all new intruder alarm systems connected to the ARC must be designed to provide a confirmed alarm signal before the Police will respond.

This means that the system must generate two independent alarm activations before the call can be passed to the Police as a confirmed alarm.

The best method to achieve a confirmed alarm signal is by using a sequential format i.e. two devices activating in sequence. We find this to be the most user friendly means of conforming with the ACPO/DD243 Policies.

Police Attendance

ACPO categorise all monitored intruder alarms into the following response levels:-

LEVEL 1 Immediate

LEVEL 2 Police response is desirable but attendance may be delayed, due to resource availability.

LEVEL 3 No Police attendance. Keyholder response only.

a) LEVEL 1 Alarm Systems will receive Police response based on the assumption that an offence is taking place, but against the background of competing urgent calls and available Police resources.

b) Following 2 policed false alarms in a 12 month rolling period the occupier will be advised in writing by the Police and the system will move to LEVEL 2.

Subsequent alarm activations may receive a lower priority Police response. LEVEL 1 will be reinstated after a period of 3 months without false alarms.

c) Following 5 policed false alarms in a 12 month rolling period the occupier will be advised in writing by the Police and the system will move to LEVEL 3. LEVEL 1 will be reinstated once all the conditions in d (see below) have been met.

d) To restore response, an application in writing by Town & Country will be forwarded to your Police Authority, supported by evidence that the system has been free of false alarms for 3 months. The 12 month rolling period is retrospective and your previous false alarm record may affect future Police response levels to the system. In addition, confirmation is required that an upgrade of the system has been carried out as directed by the Police.

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