Servicing and Maintenance

In order to comply with Regulatory Codes of Practice and British Standards, it is a requirement that the customer undertakes to ensure that the System is adequately maintained and covered by a Service Agreement with the Company.

The Noise and Statutory Nuisance Act gives councils the power to prosecute persistent offenders in the case of an alarm which sounds for more than 15 minutes or gives repeated false alarms. It is a condition of Police (ACPO) regulations that response can be withdrawn where an alarm is not maintained to British Standards. Failure to conform to the above regulations could affect any insurance claim you may make in that you have not taken sufficient regard for the security of the insured property.

All equipment supplied and installed shall be guaranteed from the date of installation for a period of three years. This guarantee is conditional on the System and Equipment being serviced and maintained by Town & Country throughout the guarantee period in accordance with the relevant British Standards or Codes of Practice.

TOWN & COUNTRY WILL:

1. Register the system, keyholders and updating of keyholders to the local Police Authority.
2. Provide initially a Certificate of Approval for insurance purposes.
3. Provide the customer with a priority access to the Company’s 24 hour manned telephone and engineer call out service.
4. Provide one 60 point service visit or two services during the annual period for a monitored system.
5. Set aside all call out charges for any visits during normal working hours (9-5) Monday – Friday not including weekends or Bank Holidays.
6. Replace any faulty equipment and batteries under the terms of the guarantee and the terms of a current maintenance contract.

Town & Country reserve the right to review the charges annually and will notify the customer in writing giving one month’s notice of any such changes.

Why should I have a Maintenance contract?