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  • Home
  • Business Security
  • Why Fit an Alarm
  • Services and Products
    • FaceWatch
    • Body Temperature Screening
    • Intruder Alarms
    • ProControl+
    • Alarm Monitoring
    • Maintenance Contracts
    • CCTV
    • Access Control
    • Fire Safety System
    • Nurse Call system
    • Alarm User Guide
  • About us
    • FAQs
    • Request a Survey
    • Vacancies
    • Contact us
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Alarm User Guides

Please click on a manufacturer name to open the list of user guides.
Menvier
  • MENVIER SD1 Autodialle.pdf
  • Menvier TS590.pdf
  • Menvier TS690.pdf
  • Menvier TS900.pdf
  • Menvier TS790 plus TS900 plus.pdf
Pyronix

  • Pryronix UK Enforcer.pdf
  • Euro 46 V10


Other
  • Accenta 8 Mercury.pdf
  • C&K securit700l.pdf
  • Citadel XR2 Plus.pdf
  • Concept 6.pdf
  • Gardtec 800.pdf
  • Scantronic 65 85 95EN user guide.pdf
  • Scantronic 808 user guide.pdf
  • Scantronic 9448 user guide.pdf
  • Scantronic 9600 user guide.pdf
  • Scantronic 9651 user guide.pdf
  • Scantronic 9800 user guide.pdf
  • Scantronic I-ON 30 user guide.pdf
  • Scantronic I-ON40 User Guide.pdf
  • Scantronic I-ON16 user's guide.pdf
Scantronic
  • Scantronic 65 85 95EN user guide.pdf
  • Scantronic 808 user guide.pdf
  • Scantronic 9448 user guide.pdf
  • Scantronic 9600 user guide.pdf
  • Scantronic 9651 user guide.pdf
  • Scantronic 9800 user guide.pdf
  • Scantronic I-ON 30 user guide.pdf
  • Scantronic I-ON40 User Guide.pdf
  • Scantronic I-ON16 user’s guide.pdf
Texecom
  • Texecom Premier Elite Master User Guide.pdf
  • Texecom Veritas 8 Compact User Guide.pdf
  • Texecom Veritas 8 User Guide.pdf
  • Texecom Veritas R8 User Guide.pdf
Town & Country Security Systems Ltd place picture
Town & Country Security Systems Ltd
5.0
Based on 121 reviews
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Paul Valdez profile picture
Paul Valdez
12:23 18 Feb 26
We have used Town and Country for many years. We recently upgraded our system and, once again, T&C did an excellent job. The staff are friendly and you get a positive "family-feel" from the service they provide.
Kiran Kaur profile picture
Kiran Kaur
10:13 06 Feb 26
I got the alarm on my neighbour’s recommendation. Now have it for some years.

From the Office staff, Karen and Rachel, to the engineers, Angelo and Jake, have all been so friendly and accommodating. Always very helpful in answering my questions and dealing with any issues promptly. No mess and no fuss.

Will definitely recommend.

S. Kooner
Rakesh Chotalia profile picture
Rakesh Chotalia
12:37 16 Jan 26
Professional and friendly service. Very quick to resolve issues. Highly recommend. We have been with Town and Country since 2008 and have been really happy. Experienced engineers who are always friendly and happy to help.
Serena Nevitt profile picture
Serena Nevitt
11:02 12 Dec 25
Really pleased to have found Town and Country; They offered all the services I needed, alarm and security lights. They were easy to get hold of and speak to about everything, communicated well and came when they said they would. The engineer also looked at some extra bits for me while they were here. I trust them to install a new system for us (they were not pushy with this, just answered my questions about what was available). We will now be getting a regular alarm service with them.
John G profile picture
John G
15:33 07 Nov 25
We are very pleased with our new alarm installation. James listened to our requirements, gave advice and tailored a system to our needs. Leigh who did the installation was very professional and fully explained what he was going to do. He was very tidy and did a great job. He fully explained how the system worked. I am happy to recommend Town & Country.
Frances profile picture
Frances
16:36 04 Nov 25
Town & Country were excellent all the way through from quotation to dealing with the office to installation by Jake
Nigel Gamble profile picture
Nigel Gamble
09:57 10 Oct 25
I asked Town & Country to take a look at our old and non-functional alarm system and quote on fixing, disabling or replacing it with a more up to date system. I have been impressed with the professional approach of James, Karen, Debby and Leigh who was very thorough and provided great customer service when the day came for the installation of our shiny new smart system. I have no hesitation in recommending the first class team at Town & Country.
dominic arcari profile picture
dominic arcari
05:59 07 Aug 25
Excellent service, knowledgeable and friendly people. Were flexible on installation date when we had to move at the last minute. Explained all options. Tidy installation and ensured everything worked and we knew how to use it. We have used town and country for years and have always been impressed with the service
Lesley Spring profile picture
Lesley Spring
15:10 15 Jul 25
We have used town and country security systems for over 20 years or more and are really happy with the quality and service provided after recently moving the engineer service again was outstanding can not fault this company
sapna dave profile picture
sapna dave
19:03 27 Mar 25
We shopped around quite a bit for our alarm/cctv needs for our family home and after all was said and done we are very glad we chose Town & Country. James did a thorough and informative site visit; tailored an estimate and priced matched alternative quotes. The installation day was professionally carried out by engineer Jake who stayed all day making sure the system was properly fitted. And he followed up swiftly with Leigh to come back to sort out the remaining snags. Both were pleasant and considerate in carrying out work in our home. The correspondence with the Natalie and Karen in the office was also very professional and polite. This is really good outfit and a credit to Chesham's small businesses. If you're looking around at options as we were, then look no further. Thank you Town & Country!
Sian Bennett profile picture
Sian Bennett
07:22 03 Jun 24
100% happy with having a new alarm system installed with Town and Country. The whole process from arranging the site visit with James, to arranging the installation with Natalie to having everything installed by Jake was easy and a real pleasure to deal with them all. We have been so impressed with them all and we are very happy with our new system. They were very accommodating as well to fit the system at the right point during our building work. A lovely local company, dealing with real people. We highly recommend.
Andrew Scott-Priestley profile picture
Andrew Scott-Priestley
14:39 20 Feb 24
Angelo was brilliant, as usual. Kind, helpful and professional
Stuart Porter profile picture
Stuart Porter
09:20 20 Feb 24
Great service from Town & Country Security Systems team, and special thanks to Ali for taking us through and clearly explaining the Security Alarm feature, settings and best way to use.
Friendly, experienced, clear and professional - highly recommended.
Theresa Goulder profile picture
Theresa Goulder
21:44 19 Feb 24
Very easy to deal with. Arrived promptly. Friendly and fast.
Tony Blackburn profile picture
Tony Blackburn
20:18 12 Feb 24
Attended on time, explained the results of his service clearly
Susanna Fraser profile picture
Susanna Fraser
09:59 10 Feb 24
Sharon Cooper profile picture
Sharon Cooper
14:16 09 Feb 24
Reliable, speedy, friendly service.
June Stewart profile picture
June Stewart
13:41 09 Feb 24
I have been with this company for many many years & always found them helpful. When the service is due they are on time & very very pleasant I really can’t fault them at all.
Kevin Fagan profile picture
Kevin Fagan
12:06 08 Feb 24
The engineer named Angelo came to fit an additional alarm in my garage. He arrived with all the items required, fitted and tested everything plus took me through how to view it my mobile.

He also hoovered up where he had created a small amount of dust!

Having been involved in this type of business in my past life I highly recommended this company as professional, efficient and very friendly.
James Garvey profile picture
James Garvey
15:56 30 Jan 24
A huge thank you to Ali the Town & Country Engineer who serviced our alarm system today, he was as always ever so helpful, charming and extremely patient with us. We have been with Town & Country Security for many years and have always found them to be totally professional and immensely helpful, they are a family run business and the personal touch shows no matter who you deal with at the company - We would highly recommend them to anyone thinking of buying a Security System.
Rob Fowler profile picture
Rob Fowler
18:25 29 Jan 24
I have been a customer for over 20 years .I like the small company mentality with the big customer service . Their staff retention is excellent so the engineers are familiar with the customer and the systems . Never had a problem out of hours . Fantastic company and would recommend them without hesitation
Michael Regan profile picture
Michael Regan
12:52 15 Jan 24
Recent annual maintenance was carried out efficiently with no mess. Professional approach.
Gilbey's Bar, Restaurant & Townhouse Eton profile picture
Gilbey's Bar, Restaurant & Townhouse Eton
12:04 15 Jan 24
Great service, the engineer was on time, a great help and very tidy.
Gillian Munro profile picture
Gillian Munro
17:22 12 Jan 24
Ali arrived on time and efficiently checked the system fitting new batteries in the sensors and giving me the option to replace the main battery which I requested. He also set a new fob with my code, as I had lost the previous one. He was extremely helpful and even vacuumed behind the sofa which needed moving to replace the sensor battery. Thank you very much.
Andy Sims profile picture
Andy Sims
18:10 11 Jan 24
It was our annual maintenance check this week, Engineer was Ali who is very professional, knowledgeable and very approachable. Great job
Ellie Denman profile picture
Ellie Denman
16:10 11 Jan 24
I am delighted with the service provided! Always efficient, polite and good at what they do.
Kevin Sowden profile picture
Kevin Sowden
15:12 28 Dec 23
Angelo and all the staff are always warm, friendly and welcoming. Great coffee, cakes, croissants etc.
lyn watterston profile picture
lyn watterston
14:00 21 Dec 23
A wonderful service from Jake. He was so patient and helpful. Nothing was too much trouble. 5 stars!
Robert Bellis profile picture
Robert Bellis
11:58 21 Dec 23
Good quality feedback
Very courteous
Good timing
Excellent customer care
Well done Angelo
Richard Crafts profile picture
Richard Crafts
11:25 21 Dec 23
We are very happy with Town & Country security and how they dealt with a issue with reguard to our system and there response to the issue.
Thank you .
Andy W profile picture
Andy W
11:10 21 Dec 23
Thank you Jake for a great system upgrade yesterday, you did everything that was expected of you and more. your a 5 star Engineer.
Bhavin Shah profile picture
Bhavin Shah
09:06 21 Dec 23
Great friendly team providing an affordable service.
Coralie Perry profile picture
Coralie Perry
18:01 20 Dec 23
Ali is polite and considerate, keeping me informed about his arrival time. Have been a customer for many years, would recommend.
Monica Purr profile picture
Monica Purr
13:37 20 Dec 23
Ali came to us today. He was very polite, knowledgeable and efficient … a credit to Town and Country!!
Kamal Nozad profile picture
Kamal Nozad
10:35 20 Dec 23
I have been a customer of Town & Country Security Systems Ltd for the last 10 years, and I am extremely satisfied with their services and I can confidently say they are trustworthy.
Throughout the years, Town & Country has consistently provided excellent service, Highly recommended for their trustworthiness and commitment to customer satisfaction
Karin K profile picture
Karin K
09:50 20 Dec 23
Excellent service always from Town and Country. Office team are always very helpful and promptly answer the phone and resolve issues, and Angelo on the engineer team is always fantastic. On time, friendly, and has helped make all adjustments. Very much recommend!
Robert MacGregor profile picture
Robert MacGregor
12:22 19 Dec 23
First service. Angelo was brilliant and did some reprogramming for us.
Les Newell profile picture
Les Newell
21:22 18 Dec 23
A reliable and friendly company to deal with.
Lise K profile picture
Lise K
19:24 18 Dec 23
I have been a customer of Town & Country for many years and have always been very satisfied with their service. The few problems I have had with the alarm have been sorted out very quickly. The engineer, Angelo, who has been coming to my house for annual servicing for several years, is always on time, very pleasant and kindly answers any questions I have.
G E profile picture
G E
16:47 18 Dec 23
Great company. From the support I received in the office to the engineers visit, just brilliant. The engineer was very knowledgeable and efficient, gave me peace of mind and was a really nice chap. Really recommend!
JW profile picture
JW
15:47 15 Dec 23
We have been using T&C for 27years now , always polite and efficient
Jaj Jaj profile picture
Jaj Jaj
11:42 14 Dec 23
I have been with TCS security for approx 5 years and I have found them to be extremely reliable and their systems, alarm and CCTV are excellent Their engineers are extremely polite and always on time when getting annual service
Sue Parker profile picture
Sue Parker
13:08 13 Dec 23
Arrived on time. Quick and efficient.
Kim Robertson profile picture
Kim Robertson
16:05 11 Dec 23
Ali was great today. Professional, thorough and polite. I highly recommend Town & Country.
Emma Moore profile picture
Emma Moore
15:43 11 Dec 23
Angelo was extremely knowledgable and very friendly. A real credit to your company 😊
Rachelle C profile picture
Rachelle C
09:16 11 Dec 23
Dragos Roman profile picture
Dragos Roman
21:31 09 Dec 23
Can't praise Angelo enough, he's got the alarm up and running in no time, worked tidy and kept explaining to me how it works every step of the installation. I recommend Town&Country and ask for Angelo, he's the guy you want 👍
Lloyd McKee profile picture
Lloyd McKee
13:14 05 Dec 23
Ali called today for his first visit, he was prompt, polite and very helpful.
I am extremely happy with the level of service he provided today. Many thanks.
Diana Georganas profile picture
Diana Georganas
16:39 04 Dec 23
I contacted Town and Country as I was fed up with previous company I was dealing with. James came round on ‘takeover’ appt. Checked my system and changed a few things . Very polite and explained everything in detail. Glad I made the change.
Stephanie Firststeps profile picture
Stephanie Firststeps
16:40 29 Nov 23
Really friendly, efficient company, I thoroughly recommend them. They have fitted an alarm system to my home and garage, and a video doorbell. The technician was very patient explaining everything to me
Stephen Elting profile picture
Stephen Elting
08:25 23 Nov 23
Our experience with Town and Country has been superb throughout…..from our initial phone call with Natalie who was so helpful to James who came to the house and helped us work out exactly what we needed and then Jake who carried out the installation with such great care. Friendly, understanding and professional people with advanced technology that is easy to use……highly recommended.
marcus simmons profile picture
marcus simmons
09:17 10 Nov 23
I have just had new intruder alarm system fitted. The engineer who fitted it was excellent. First of all he was polite . He then explained everything to me and took me through the process of fitting the new system and offering advice were necessary to any amendments Then once fitted he made sure I knew exactly how it worked before leaving.
Past experience with the company has always been good , on service visits I have always found the engineers to be polite and professional always ensuring the job is completed timeously and correctly done in a tidy fashion. Leaving me with a definite sense of security. 5 star recommendation.
Jason Paul profile picture
Jason Paul
13:51 25 Oct 23
I highly recommend Town & Country. It's always a pleasure working with them because they are professionals and always go the extra mile. They are trustworthy, reliable and know their stuff.
M K profile picture
M K
20:48 05 Nov 22
Neil Alexander profile picture
Neil Alexander
15:25 07 Oct 22
Annual maintenance visit today carried out by Ali. Polite, efficient and replaced a faulty sensor on the spot as well as providing very useful advice on some upgrades that we will now make.
Kate Edmunds profile picture
Kate Edmunds
18:51 24 Aug 22
Ali arrived promptly for my annual service, was very professional and friendly . Worked efficiently and sorted out any problems we had. Highly recommend this company.
Charlie Wijsman profile picture
Charlie Wijsman
11:51 11 Jul 22
Ali came round this morning to complete the annual maintenance check and other - very punctual, worked quickly, high quality of workmanship, and gave great advice! A very strong ambassador of the Town & Country brand, would highly recommend this company - many thanks!
Johanna Free profile picture
Johanna Free
11:03 01 Feb 22
I have used Town and Country Security Systems Ltd for several years now and they have always been very efficient. Angelo the engineer is always very polite and respectful and I cannot fault the service. The service reminders always come in good time so I can plan when I can book appointments as my shift patterns for work can xhange

Town & Country Security providing a comprehensive and complete security services, from security to fire safety.

  • Call us

0800 160 11 25

  • Emergency 24h Number

0333 121 01 84

  • Chesham Office:
    Unit 2C Botley Lane
    Ley Hill
    Chesham
    HP5 1XS
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Company registration number 06556038 registered in England & Wales, VAT no. 596496862

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